Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, credits, and refunds work on MarkPilot (the “Service”) at trymarkpilot.com. It applies alongside our Terms of Service. We’ve tried to keep it plain and fair — if anything is unclear, write to us before you buy.

Free trial

Every plan starts with a 5-day free trial. No card is needed to start, and you can connect an account and make your first posts during the trial at no cost. If you don’t subscribe, the trial simply ends — there’s nothing to cancel and nothing is charged.

Subscriptions & billing

• Paid plans are billed monthly in advance, in Indian Rupees (INR), by direct UPI — you pay our UPI ID and we confirm the payment manually before activating your plan.
• A confirmed payment gives you 30 days of access. It does not auto-renew — nothing is charged to you automatically. To continue, you simply pay again for the next 30 days.
• 18% GST is added as required by Indian law and invoiced separately — the UPI amount you pay is the base price, with GST shown on a separately-issued invoice.
• Your plan price and credit allowance are shown clearly before you subscribe.

Cancelling your subscription

• Because UPI payments don’t auto-renew, there’s nothing to cancel and no recurring charge — to stop, you simply don’t pay for the next period. There is no lock-in and no cancellation fee.
• Your access stays active until the end of the 30-day period you’ve already paid for — you keep full access until then.
• To close your account or stop the monthly credit grant, email support@trymarkpilot.com.

Refunds

Subscription fees are non-refundable, including for partial billing periods, except where a refund is required by applicable law. Because you keep access for the full period you’ve paid for, cancelling does not trigger a pro-rated refund for the unused part of the month.

Billing-error refunds: if you were charged in error — for example a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount — email us within 7 days of the charge and we will investigate and refund any verified error to the original payment method, typically within 5–7 business days once approved.

Credits

• Usage is metered in credits. Each AI action — a caption, an image, a brand-safety check — costs a small, clearly stated number of credits, and you see the cost before a post is made.
• Monthly plan credits are granted as an allowance each period. Unused credits currently roll over — they are added to your balance and are not forfeited at the end of the period.
• Credits — whether included in a plan or bought as an add-on pack — are non-refundable and have no cash value. Credits already consumed cannot be refunded or restored.
• A daily spend cap protects you from runaway usage; it’s a fixed attribute of your plan, not something you configure.

Founding-10 offer

The Founding-10 offer (50% off Pro for the life of the subscription, for the first 10 businesses) is a discounted price on the standard Pro plan. The same cancellation and refund terms above apply, including that subscription fees are non-refundable. The discounted price holds for as long as the subscription stays continuously active on that plan; if you cancel and later re-subscribe, the founding price may no longer be available.

Price & plan changes

You can upgrade or downgrade your plan; changes take effect from the next billing cycle, and the new plan limits apply from then. If we change standard prices, we’ll give existing subscribers notice before it affects their renewal.

How to cancel or request a refund

To stop, simply don’t pay for the next period — nothing auto-charges. To close your account or stop the monthly credit grant, or to raise a billing-error refund, email support@trymarkpilot.com with the subject “Cancellation” or “Refund” and the account email. For billing errors, include the transaction date and amount. You can also reach us on WhatsApp — see our Contact page.

Changes to this policy

We may update this policy. We’ll post the new version here and update the “Last updated” date; material changes will be communicated where appropriate.